Privacy Policy

1. Overview

We collect only the information we need to operate our store, fulfill orders, support B2B partnerships, and improve your experience. We do not sell your personal information. We aim to be transparent and to give you meaningful control over your data.

2. Information we collect

Depending on how you use our Services, we may collect:

Information you provide: name, email, phone, company details, shipping and billing address, and the contents of forms such as quote requests, B2B applications and support messages.
Order & transaction data: products purchased or quoted, order history, and payment confirmation details. Full card numbers are handled by our payment processors, not stored by us.
Automatically collected data: device and browser type, IP address, pages viewed, and similar usage information collected through cookies and similar technologies.

3. How we use your information

We use personal information to:

Process and deliver orders, and respond to quote and B2B requests;
Provide 24/7 customer support and account management;
Send transactional messages and, where you have opted in, marketing communications;
Detect and prevent fraud, and maintain the security of our Services;
Comply with legal obligations and enforce our Terms of Use.

We share personal information only as needed to run our business, including with: payment processors to complete transactions; shipping and logistics providers to deliver orders; technology vendors that host or support our Services; and professional advisors or authorities where required by law. We require these parties to protect your information and use it only for the purposes we specify. We do not sell your personal information.

5. Cookies & tracking

We use cookies and similar technologies to keep your quote cart working, remember preferences, measure site performance, and (with consent where required) support marketing. You can control non-essential cookies through your browser settings or any cookie banner we present. Disabling some cookies may affect site functionality, such as remembering items in your quote cart.

6. Security

We use administrative, technical and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, but we work continuously to protect your data and to respond promptly to any incident.

7. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of the EEA/UK (under GDPR) and of certain U.S. states (such as California under the CCPA/CPRA) have specific rights, including the right not to be discriminated against for exercising them. To make a request, contact us using the details below; we will verify and respond as required by law.

8. Data retention

We keep personal information for as long as needed to provide the Services, comply with legal, tax and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

9. Children's privacy

Our Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or the law. We will post the updated version here with a new "Last updated" date and, where appropriate, provide additional notice.

11. Contact us

For privacy questions or to exercise your rights, contact our privacy team at privacy@evelinhealth.com or via our 24/7 support center.

This document is a template provided for the Evelin Health demo website and does not constitute legal advice. Please have qualified counsel review and adapt it before relying on it for a live business.

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